Protection of Your Personal Information at bently88

1. Introduction

This Privacy Policy is published by bently88, an online betting platform operating under international licensing. This policy applies to all individuals who access or use the bently88.one website, including visitors, registered players and prospective players.

By registering an account or continuing to use bently88 services, you agree that your personal information is collected and processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

bently88 takes our data protection responsibilities seriously. We ensure that all information entrusted to us is handled to a high security standard and within the bounds of applicable law.

2. Information We Collect

bently88 collects only the information necessary to provide safe betting services, comply with licensing requirements and ensure a good user experience. The information collected falls into two main categories:

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• Email address and mobile phone number
• E-wallet account information (Touch 'n Go eWallet, DuitNow) or banking information (FPX) related to transactions
• Identity verification documents when requested for the KYC (Know Your Customer) process

Information collected automatically:

• IP address and general location data
• Device type, operating system and web browser version
• Activity log records including login times, games played and transactions
• Cookie data for session purposes and user preferences

3. Purpose of Use of Information

Personal information collected is used solely for lawful and transparent purposes. bently88 will not process your data for purposes other than those stated below without first obtaining your consent:

• Identity verification: Ensuring every player is 21 years of age or older and verifying account information to comply with international licensing requirements.
• Transaction processing: Facilitating deposits and withdrawals using the player's chosen payment method.
• Customer service: Providing relevant support to players via live chat and email.
• Platform security: Detecting and preventing fraud, money laundering and suspicious activity.
• Service improvement: Analysing aggregated usage patterns to improve the platform's user experience.
• Promotional communications: Sending information about bonuses and promotions — only to players who have given consent to receive such communications.

4. Data Sharing and Disclosure

bently88 does not sell, rent or trade players' personal information to any third party for marketing or commercial purposes. However, in certain situations, information may be shared as follows:

• Payment service providers: E-wallet providers, banks and cryptocurrency platforms receive the information needed to complete your transactions. They are subject to their own privacy policies.
• Game software providers: Game session information required for technical functions is shared with the relevant providers.
• Legal requirements: bently88 will disclose information when required by court order, regulatory authority or a legitimate security body.
• Fraud prevention: Certain information may be shared with fraud prevention agencies to protect players and the integrity of the platform.

All third parties that receive player data are required to sign a data processing agreement and comply with data protection standards equal to or higher than our own policy.

5. Data Storage and Security Measures

Players' personal data is stored on secure servers protected by multiple layers of security. bently88 implements the following technical and organisational measures to ensure data integrity:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Player passwords are stored in cryptographic hash form that cannot be decrypted
• Role-based access control for internal staff
• Regular security audits by an independent cybersecurity team
• Regular data backups with tested disaster recovery procedures

Players' personal information is retained for the duration of the active account and for the period required by licensing obligations after the account is closed. Data that is no longer needed will be securely deleted in accordance with the established procedure.

6. Use of Cookies

bently88.one uses cookies to improve the functionality and browsing experience of the website. Cookies are small text files stored on your device when you browse our website.

The types of cookies we use include session cookies to maintain your login, preference cookies to remember display settings and analytics cookies to understand aggregated usage patterns. These cookies do not contain information that directly identifies you.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

7. Your Rights as a Player

As a bently88 player, you have the following rights regarding your personal data. You may submit requests relating to these rights through our customer service:

All requests will be processed by our privacy team. We may require identity verification before processing any request to ensure the security of your data.

8. Age Restriction and Protection of Young Individuals

The bently88 platform is intended solely for individuals aged 21 years and above. We do not knowingly collect or process personal data of individuals below the specified age.

All new players are required to verify their age during the registration process. Should bently88 find that false information has been provided regarding age, the account in question will be suspended immediately and all related data will be deleted in accordance with the established procedure.

If you believe that an underage individual has registered with bently88, please contact our customer service immediately via live chat or email.

9. Amendments to This Policy

bently88 reserves the right to amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements or service developments. Any material amendments will be communicated to players via email or a clear notice on the website before the amendments take effect.

It is the player's responsibility to review this Privacy Policy periodically. Continued use of the bently88 platform after the effective date of an amendment means you accept the updated terms.

10. Contact Our Privacy Team

If you have any questions, concerns or requests regarding this Privacy Policy or the way bently88 handles your personal data, please contact us through the following channels:

• 24/7 Live Chat: Available directly on bently88.one in Malay and English
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries within a reasonable time. For formal requests concerning data rights, please clearly state the type of request and include the relevant account details to help us process it.